Ancient Waving Fans/Current Raving Fans
Last Friday at Kalein’s Napa Leadership Retreat was packed full
of beautiful people, beautiful scenery, and beautiful food. Our first event
found us in the cellars of a recreation of the majestic Temple of Persepolis, also known as Darioush Winery. On our previous visits, we’ve been privileged to
private tastings clustered in front of the massive fireplace whose lintel is
upheld by statues of ancient Persian kings. Gorgeous, particularly for this
lover of art and history. This visit, however, we were welcomed into the
cellars of Darioush to their private tasting library. The candlelit passageway,
lined with barrels of aging wine, beckoned us to the beautiful setting for this
session. There we learned the principles of leadership that Darioush Khaledi
and his ancestors have employed for hundreds of years, in California but more historically in their homeland of Shiraz in Persia (Iran). In spite of political and religious
persecutions, the Khaledi family found safe haven in their adopted homeland of California, where they
worked to develop a thriving chain of grocery stores. Darioush Khaledi invested
these successes in farmland, and once again his family began to produce some of
the finest wines, this time in Napa Valley. His Duel wine is
so named to represent the struggle between two seemingly opposing forces, yet
the very struggle of these forces, the bull and the lion, brings balance and
offers protection to the people of his nation. I love the wines produced by
Darioush winery, and our visit exceeded my expectations of their hospitality.
We left the historic setting of Darioush winery for the
family-owned Miner Family Vineryards. Dave and Emily Miner were our guests at Tenstone
on Thursday evening, sharing in the bounteous table set by Chef Michael Sichel.
After dinner, Dave joined John Scott Evans, a talented jazz guitarist from Los Angeles, to regale our
group with a jazz concert in the great room of Tenstone. On Friday, Dave had
set aside his afternoon to take us to his own cave for a private tasting of the
Miner family’s delicious wines. Before we entered the caves, however, he shared
the facility’s private third-floor terrace where Chef Michael grilled steaks
for the ultimate sandwiches. Dave provided us with an incomparable setting
overlooking the lush Napa Valley
floor while Chef
Michael served up more great food, accompanied by the Miners’ delicious
wines. After the tasting, Dave and John Scott once again picked up their
guitars for an acoustic set in the cellar cave. I get goosebumps just
remembering the beauty of the music, the candlelight, the fragrance of the
cellaring wine – a true Kalein moment, for beauty indeed was calling. Again, the event exceeded all my
expectations.
The culmination of our Friday found us at Bistro Jeanty for
our only restaurant meal of the week. The staff at Bistro Jeanty had proven so
accommodating to me as I’d worked for months to arrange restaurant reservations
for 16 people. Remembering our previous visits to Bistro Jeanty, I chose a
3-course dinner that offered all the diners a selection from 3 offerings each
course. Most people chose Jeanty’s amazing Tomato Soup, served in a puff pastry
shell while a few chose his onion tarte. For the main course, our group chose
from sea scallops, steak au poivre, or Daube de Bouef (grandmother’s beef
roast). Finally, we chose desserts: crepe Suzette, lemon meringue tarte, or
chocolate mousse crème brulee. All these fabulous dishes were paired with wines
from Dave Miner’s cellar: Wild Yeast Chardonnay, Gary’s Vineyard Pinot Noir,
and his capstone, The Oracle. Our server, Kathy, greeted our group with a
smile. She never rushed us, and every request was promptly fulfilled. Yet
again, my expectations for the dinner were exceeded.
The guest speaker for Friday at the leadership retreat was
Dr. David Kemp. Dr. Kemp has built a thriving orthodontic practice in Franklin and Brentwood, Tennessee by building on two
concepts. The first one is millennia old: Do
unto others as you would have them do unto you, or, Love your neighbor as yourself.
After years of writing his own handbooks and conference messages, Dr.
Kemp finally found a book that encapsulates his beliefs for building a
successful business and growing fruitful relationships in Raving Fans by Ken Blanchard. In this work, Blanchard sets out
principles that teach business people not only to develop customers but also to
cause these customers to be repeat customers who will bring their friends in to
your business. As I reflected on Friday’s events, I realized how perfectly
timed Dr. Kemp’s session fell in the week because I am a Raving Fan of Darioush,
Dave Miner, and Bistro Jeanty (not to mention Dr. Kemp, who is my own
orthodontist as well as my husband). The owners and managers of each of these
establishments went out of their way to exceed the expectations of their loyal
customer. I am also a Raving Fan of Mike Hendry of Hendry Ranch Wines for the same
reason.
When I begin to coordinate the next Kalein Leadership
Retreat, I will remember the places who have made me a Raving Fan. I will bring
more fans into their halls, trusting that once again they will exceed all my
expectations.
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